Last updated: October 2026
We understand that plans change. Because our candles are handcrafted, how we can help depends on how far along your order is.
Before your order is confirmed
An order request that we have not yet confirmed on WhatsApp can be cancelled at any time, at no cost. Simply tell us on WhatsApp, or do not proceed with payment. Requests that are never sent or confirmed are not treated as orders.
After your order is confirmed
To cancel or change a confirmed order, message us on WhatsApp with your order reference as early as possible. If we have not started preparing your order we will do our best to accommodate the request. Once preparation has begun or the order has been dispatched, cancellation may not be possible.
Refunds
If a paid order is cancelled with our agreement, or we are unable to fulfil it, we will arrange a refund with you directly on WhatsApp.
Returns
As candles are handcrafted and can be made to your chosen design, hue and scent, we are generally unable to accept returns for a change of mind. If an item arrives damaged or incorrect, please see our Shipping Policy and contact us so that we can resolve it.
Cancellations by Evara Studios
We may cancel an order if an item becomes unavailable, if we cannot deliver to your location, or if we are unable to reach you to confirm details. Any amount you have paid for a cancelled order will be refunded.
Questions
If anything here is unclear, please reach us through our contact page before placing your order.