Last updated: October 2026
Our candles are handcrafted, so every order is prepared with care. Delivery details for each order are agreed with you on WhatsApp before you pay.
Delivery charges
A flat shipping charge is added once to each order and shown in your order summary before you place it. You will always know the full amount before you pay.
Preparation and delivery time
Preparation time depends on the pieces you choose and whether they are ready or made for your order. We will tell you the expected dispatch and delivery timeline when we confirm your order on WhatsApp.
Delivery address
Please make sure the name, mobile number and address you provide are complete and correct. We are not responsible for delays or failed deliveries caused by incorrect details. If you need to change your address, message us as soon as possible and before your order is dispatched.
Packaging and handling
Candles are fragile and sensitive to heat. We pack each order carefully, but wax can soften in very warm conditions during transit. Please bring your parcel indoors promptly and keep candles away from direct sunlight.
Damaged or incorrect items
If your order arrives damaged or is not what you ordered, please message us on WhatsApp with your order reference and clear photographs of the item and its packaging as soon as you can after delivery, so that we can make it right.
Questions
If anything here is unclear, please reach us through our contact page before placing your order.